Communication and Customer Service Essay

The term that I was non satisfied with a service is the time I rented movies at the local video store. My problem had goose egg to with the experience or how I was inured during my rental. My tutelage came the twenty-four hour period after when I exited the movies. When I return movies I invariably bring them back hours before they ar due and I either place them in the back cast out bump off or the front drop off, I rarely go into the store to return them.It was around 1pm when the movies were returned and later on that day I got a auditory sensation vocal from the video store around 7pm with a message that my rentals were late. I told the employee that I returned them in the back drop off and to instruct it. Well this same type of dapple happened to me 3 weeks in a row. The third time was the last straw so the next time I rented videos I made a complaint and told them how I felt and where I al charges drop the movies off when I return them.The complaint I made was de livered in a nice, peaceful verbal manner. Since then I have no problems with getting phone calls for movies that arent late. I spoke to the employee instanter so therefor I didnt send them an email about my complaint. If I did send an email it would be an emphatic communication style email. It would be write professional and state my expectations of the company. I would not label or judge anyone or the company in any way in the email.